Problem Manager
Job Type: Permanent
Industry: IT / Telecommunications
Location: Roodepoort
Package: Market Related
Employment Equity position: Yes
Consultant: Gerda Ray

INTRODUCTION

Identify the root cause of an incident or outage, identify service improvements and coordinate execution of improvements.

REQUIRED SKILL SETS

A completed 3-year Degree or National Diploma in IT is a minimum requirement.
ITIL Certification is essential.
A solid understanding of Problem management, Configuration management and Service Level management.
Experience of service and change performance reporting in a technical environment.
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